General Manager

Raintree Country Club provides the amenities you deserve now and the memories that come from new friendships and family experiences. The quiet life of the country with open spaces, trees, and surrounding lakes... room to roam, to play, and to experience Country Club life just minutes from uptown Charlotte. A lifestyle of gracious surroundings, in a setting planned for leisure. Thirty-six holes of challenging golf that ramble through woodlands and over water, nine lighted Tennis Courts, a Swimming Pool, a Fitness Center. Facilities offering a Clubhouse with large dining and meeting areas, Member lounges, along with casual and gourmet dining for every desire!

At Raintree Country Club, we bring together the southern charm of the Charlotte region coupled with exceptional service to both our Members and Guests.

The General Manager reports directly to the Troon Director of Operations and the Board of Directors. The General Manager is responsible for overseeing all aspects of the operations of the golf club, monitoring and adjusting financial performance, providing guidance to the board on governance matters and leading the management team(s) to deliver a superior guest experience.  Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for members and guests.

Key Responsibilities:

• Develops, manages and implements long term/strategic, capital and business plans, operating reports and general policies and procedures.
• Responsible for the timely development of accurate annual budgets for each direct report departments. Coordinates the preparation of the comprehensive annual business plan with all departments. Collaborates and assists key managers with developing, monitoring and achieving business and operating plans.
• Prepares and monitors monthly and quarterly financial reports/statements, revenue goals and expenses as well as generating various (weekly, monthly, quarterly and annual) business reports and forecasts.
• Monitors business volume forecast in each department and advises changes to plans or programs, in areas of manpower, productivity, COS, operating costs and other elements. Recommends effective corrective action, as needed.
• Leads regular department head meetings and financial review meetings aimed at ensuring coordination of all areas of the club and at addressing pending issues as a team. Promotes active communication in all areas, collaboration and accountability.
• Maintains close contact with members on a daily basis to ensure member satisfaction expectations are exceeded.  Oversees the resolution of member, guest and employee feedback and challenges in a timely manner.
• Maintain relationships with 7 HOA’s, which surround the Club property.
• Ensures the highest standards are achieved through adhering to proper operating procedures in all related areas. Ensures that the team is exceeding guest expectations in the F&B department, oversees the management team responsible for delivering an excellent F&B experience which appeals to guests for a la carte, events and banquets.
• Oversees the execution of a strategic membership development program designed to retain members and membership dues revenue. Monitors sales and marketing results to ensure goals are met.  Supports and guides team with the creation of marketing programs to promote the facility’s services to potential guests.
• Ensures compliance with purchasing policies and procedures and that club is benefiting from Troon vendor relationships and national accounts.
• Oversees the care and maintenance of all of the club’s physical assets and facilities.  Oversees the coordination of property-wide maintenance efforts between the building management department and senior managers.
• Reinforces with key department heads the need for training programs to include but not limited to member service, food and beverage service training, train the trainer programs, safety and other training programs.
• Monitors the Club’s overall safe-work practices, coordinates ongoing safety education programs, and ensures compliance in all departments. Emphasizes prevention through training, inspection and preventive enforcement.
• Develops and maintains a positive management philosophy to guide personnel toward optimal operating results, employee morale and guest satisfaction. Reviews policies relating to personnel actions & training along with professional development programs.
• Updates and oversees implementation of company policies and procedures for direct report departments, including compliance with all company standards. Recommends improvements as necessary.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Assures that effective orientation and training are given to each new associate.  Ensures ongoing training programs are adapted and documented for the property.
• Other duties as assigned.

Experience Required

Minimum Qualifications:

• Bachelor’s Degree preferred; 5-10 years’ experience and/or the equivalent in experience and training.
• Experience in Multi-faceted Food and Beverage operations. 
• Experience interacting and managing relationships with Member and Client Boards.

Other Qualifications:

• Certified Club Manager, Class A PGA Member or similar qualification is preferred. 
• Possesses strong leadership, hospitality and human relations skills.
• Presents a professional appearance and demeanor in all exchanges.
• Must have exceptional verbal and written communication skills.
• Must have excellent organizational and time management skills, along with the ability to coordinate details and prioritize the work on a daily and weekly basis.