Support and Account Manager
Compensation: $55,000.00 - $60,000.00 Per Year
Total Anticipated Compensation Up To: $63,000.00
Overview
CoachNow Support and Account Management Role
Full Time - Must be located in CA, AZ, CO, or TX
Description:
CoachNow, a Golf Genius Software company, is seeking a Support and Account Management Professional responsible for member support, onboarding, and account management for our class-leading coaching software.
CoachNow is currently being used by world-class coaches, academies, national teams, and universities across 60 sports in 140 countries to connect and coach their athletes daily. This is a unique opportunity if you love sports or coaching.
This role supports a collaborative subscriber retention and onboarding effort to help our users get started properly, consult on how best to use the platform, and manage any support needs. As an expert in the CoachNow software, the Support and Account Management Professional is vital to our membership. To become an expert, you can expect to work alongside our sales and support teams to learn the CoachNow software and our customer interactions completely.
More About the Role:
This is a unique opportunity to join CoachNow at a pivotal time, as our resources have expanded massively this year. For someone interested in coaching, you’ll interact with some of the best coaches and organizations in the sports world. If you can discuss coaching and sports, you’ll love CoachNow.
Relocation assistance will NOT be provided for this opportunity.
Authorization to work in the U.S. is a precondition of employment for this position. The employer will not sponsor applicants for work visas in connection with this position.
Must be located in CA, AZ, CO, or TX
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Experience Required
Skills and Qualifications:
● Coaching experience is a big plus
● 3+ years of software support experience and/or background that includes high-performance coaching experience
● Competitive and self-driven
● Experience demonstrating and sharing products remotely with the ability to speak about coaching intelligently
● Comfortable with customer interaction and building customer relationships
● Ability to successfully partner and cultivate relationships with the Sales Team
● Strategic thinker. Strong analytical skills and sports acumen
● Mobile app technology adept
● Quick learner and on-the-spot problem solver
● Be able to multitask and meet quality objectives
Essential Responsibilities
Job Duties:
- Support the sales team in closing deals by providing first-class prompt account management support during the onboarding process and beyond
- Attempt to reactivate expiring members and win them back
- Coordinate and organize product demos to properly onboard our coaches
- Provides customer feedback to product development and marketing staff
- Take a collaborative role with the support team to understand customer needs and create relationships with customers
- Assist members with memberships, including upgrading accounts, canceling accounts, and making subscription and licensing changes
- Consult on best use cases, account setup, and problem-solving based on specific coaching environments
- Participate in Support and Account Management team objectives, meetings, and special projects
- Aid in creating company resources/databases, such as help articles to help the end member or onboarding communications
Benefits
Benefits:
● 401k with employer match
● Flexible schedule
● Health insurance
● Unlimited PTO
● Vision insurance
Compensation and Start Date:
● $55k - $60k DPE
● Desired start date: 5/1/2024
CoachNow
Job Information
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ADDITIONAL INCOME:
Potential customer retention bonus