Assistant General Manager

Position Summary

The Assistant General Manager at Riviera Country Club plays a crucial role in supporting the General Manager in overseeing daily operations, ensuring exceptional member experiences, and maintaining high service standards. This position involves a blend of administrative, operational, and member-focused responsibilities. The Assistant General Manager works collaboratively with department heads to ensure seamless club operations, assists in member relations, financial management, team leadership, event planning, facility maintenance, and compliance. The role requires strong leadership, communication, and organizational skills, a service-oriented approach, and the ability to maintain high standards in a member-driven environment. The Assistant General Manager contributes to the overall strategic development of the club, ensuring its continued success and competitiveness.

About the Riviera Country Club

Opened in 1927, the Riviera Country Club has a storied history, and its championship golf course is world-renowned.  The Tennis Club opened in 1963 and has hard, clay, and practice courts, along with programs for all levels of play.  We are passionate about the sophisticated elegance of our amenities and service.  Our members enjoy the “Riviera Lifestyle”, which includes the philosophies of Respect Life; Healthy for Life; and Enjoy Life.  We’re equally passionate about living our vision, mission values and principles which start and end with “Only the best is good enough.”  The vision is embodied in our employees, who are carefully screened, selected, and trained.

About You

You have a keen understanding of the intricacies of private club management, a passion for exceptional service, and the ability to collaborate effectively with diverse teams to create an unparalleled member experience. You can handle the duties and responsibilities of multiple schedules, deadlines, shifting priorities, and employee needs without missing a beat. You have the dedication to the Riviera to uphold its history, policies, and principles, and the passion for infusing a legendary hospitality into everything you do. You are knowledgeable and savvy about current and changing trends. You have strong computer skills, are comfortable approaching people to converse, and comfortable being looked to as a leader.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• At least 5 years of previous managerial experience in a similar setting (hospitality, country club, or luxury service industry).
• Strong leadership, communication, and organizational skills.
• Proficiency in budgeting and financial management.
• Knowledge of club management software and Microsoft Office suite.
• Understanding of member-driven service and a dedication to maintaining high standards.

Additional Skills and Traits

• Exceptional interpersonal skills and a service-oriented approach.
• Flexibility and adaptability in a fast-paced, dynamic environment.
• Strong problem-solving abilities and a proactive attitude.
• Ability to multitask and prioritize tasks effectively.
• Extended periods of walking, standing, and directing will be required.
• Employees must have the ability and willingness to work extended hours to ensure continuous service and member satisfaction.
• Must have the ability to lift up to 50 pounds or more on an occasional to frequent basis.

Physical Demands

Climbing stairs, bending and squatting, lifting up to 50 lbs

Requires grasping, writing, standing, sitting, walking repetitive motions, listening and hearing ability and visual acuity

Talking and hearing occurs continuously in the process of communicating with employees

Requires manual dexterity to use and operate necessary equipment

Grooming

All employees must maintain a neat, clean and well-groomed appearance per club standards. Professional business attire required.

Other

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club.  In addition, attendance at all scheduled training sessions and meetings is required.

Compensation

Competitive within the industry and commensurate with experience and qualifications.

The Riviera Country Cluib is an Equal Opportunity Employer

Position Responsibilities:

• Assist in the day-to-day management of all club operations, including food and beverage, facilities, events, and member services.
• Collaborate with department heads to ensure seamless and efficient operations.
• Implement and maintain high-quality service standards.

• Act as a liaison between club management and members, addressing concerns, inquiries, and feedback promptly and professionally.
• Develop and implement strategies to enhance member satisfaction and retention.
• Assist in budgeting and financial planning, monitoring expenses, and ensuring financial goals are met.

• Analyze financial reports and recommend cost-saving measures without compromising service quality.

• Supervise and support department heads, fostering a cohesive and motivated team environment.
• Conduct regular training sessions to maintain service standards and ensure staff development.

• Oversee the planning and execution of club events, ensuring smooth coordination between various departments and meeting member expectations.

• Coordinate with relevant departments to ensure the proper maintenance and cleanliness of the club's facilities and grounds.

• Ensure compliance with health, safety, and liquor laws and regulations.
• Implement risk management strategies and maintain necessary insurances.

• Assist in developing and implementing long-term plans and strategies to enhance the club's offerings and competitiveness.
• Works closely with the general manager; responsible for operation of all aspects of the Club in the absence of the general manager and performs specific tasks as requested by him/her.
• All other duties assigned by the General Manager.