Assitstant Golf Professional Job Description
Title: Assistant Golf Professional
Reports to: Director of Golf and Head Golf Professional
Essential Function: To become an integral part of managing the everyday business in the golf shop through your professionalism and leadership capabilities. This will be an entry level role with a great company and organization in the Cliffs. The Cliffs Community offers top quality service and provides their members with the ultimate experience. We are looking for a motivated candidate that wants to grow in the golf industry.
Responsibilities:
- Responsible for opening and closing procedures, selling golf shop merchandise to customers, handling credit transactions, answering phones, interacting with members and guests, and providing information and handling requests and complaints with a positive attitude and in a friendly, professional manner. Assists with inventory control, maintains the cleanliness of the golf shop and ensures the merchandise displays are properly stocked and organized.
- Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to members and guests as appropriate to meet their needs. Assist with special merchandise orders.
- Complete transactions inclusive of customer signature and issue receipts for all merchandise sales, green fees, cart rental fees and club rental fees according to the Cliffs standards.
- Answer phones, maintain pleasant and professional telephone manners at all times. Schedule tee times and handle customer inquiries with the set standards. Take messages for members and guests who may be on course.
- Interact with members and guests in a congenial and professional manner. Assist them with information regarding tournaments, special events, club activities, policies, etc.
- Assist in packing and/or unpacking inventory, arranging and displaying golf shop inventory. Assist with physical inventory at month end in accordance with inventory procedures.
- Ensure that the golf shop is maintained per company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
- Assist with organizing and implementing tournaments and weekly events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
- Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and driving range facilities.
- Perform other duties as appropriate.
Preferred Skills:
Golf Genius experience preferred not required
Golf Experience
PGA Apprentice or Higher
Private Experience
Microsoft Office skills
Retail Knowledge
POS System Knowledge (Jonas Preferred)
Customer Service Skills