Strategic Management: Implement and monitor the club’s strategic vision as defined by the Board of Governors. Manage all club activities, ensuring alignment with the club's mission and values.
Operational Excellence: Develop operating policies and procedures, oversee budget implementation, and ensure high-quality products and services, aiming for maximum member and guest satisfaction.
Ethical Leadership: Supervise senior staff and lead by example, demonstrating ethical behavior and decision-making in all aspects.
Financial Oversight: Manage the club's financial operations, including budget monitoring, cash flow management, and financial planning in consultation with the Controller.
Member Relations: Develop and maintain positive relationships with members and guests, ensuring their needs and expectations are met or exceeded with a focus on increasing member referrals.
Compliance: Ensure the club operates under all applicable laws and regulations.
Facility Management: Oversee the maintenance and enhancement of the club's physical assets and facilities.
Community Engagement: Represent the club in the community, enhancing its prestige and fulfilling its public obligations.
Leadership and Staff Management
- Informs the Governing Board of trends, changing circumstances, and unexpected occurrences that could result in changes to the strategic plan.
- Set the standard for effective management and demonstrate a concern for the supervision and development of the staff.
- Plans, develops and approves specific operational policies, programs, procedures, methods, rules, and regulations in concert with general policies.
- Coordinates the development of the club’s short-term, long-range, and annual (business) plans to advance its mission.
- Establishes and monitors succession, training, and professional development programs for staff.
- Works with subordinate department heads to schedule, supervise, and direct the work of all club employees; confers with them about personnel-related matters, including compensation, job changes, and performance evaluation.
- Convenes and presides over meetings with department managers and conducts regular full staff meetings.
- Serves as liaison between all management staff and the board.
- Negotiates and recommends board approval for contracts.
- Performs competitive analyses on clubs and other businesses, providing member alternatives through personal observations and historical reports.
- Direct and work closely with vendors, outside contractors, firms, and individuals providing services to the club.
- Performs other duties and functions as the club board may direct.
Compliance and Safety
- Implements general policies established by the Board of Governors; directs their administration and execution.
- Consistently assures that the club operates in accordance with all applicable local, state, andfederal laws.
- Partner with HR to establish and implement policies concerning employee / employer relations.
- Maintains relations with police, fire, liquor control board, health department, and other governmental agencies.
- Oversees and ensures proper cleanliness and sanitation of all club facilities and environments.
- Promptly and in person, handles emergencies such as fires, accidents, and breaches of security or house rules.
- Emphasizes prevention of emergencies through training, inspection, and preventive enforcement.
- Adheres to established board media policies.
Operational Excellence
- In conjunction with the Human Resources and department supervisors, establish employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
- Provides advice and recommendations regarding construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans or budgets.
- Oversees the care and maintenance of all the club’s physical assets and facilities.
- Ensures the highest standards for food, beverage, sports and recreation, entertainment, and other club services.
Member and Guest Satisfaction
- Develop ongoing dialogue and rapport with members through recognition, communication, and follow-through.
- Coordinates the marketing and member-relations programs to promote the club’s services and facilities to present and potential members.
- Reviews and initiates programs to provide members with various popular events.
- Assists in recruiting new club memberships and retaining existing club members.
- Foster the development of new and entrepreneurial concepts and activities for revenue generation and member enjoyment.
- Maintain exceptional member retention by creating an environment with excellent hospitality, programming, and quality maintenance.
- Identify opportunities for member events, food and beverage services, and golf operations that foster member satisfaction.
Financial Management
- Monitors long- and short-term objectives and financial reports and, in consultation with the Controller, prepares a financial plan for the club.
- Implement pricing strategies to maximize profitability while maintaining Member value.
- Take corrective action as necessary to help ensure that budget goals are attained.