Head Golf Professional

The Head Golf Professional directs all aspects of the clubhouse and golf operation, including its activities and the relationships between the facility and its patrons, employees, community, owner and Orion.  Coordinates and administers facility policies and provides supervision and support to all clubhouse department heads.  Monitors the quality of products and services to maximize customer satisfaction.  Secures and protects facility assets.

Specific Responsibilities - included but are not limited to:

Planning, Finance, Regulations

• Develops / coordinates the development of long range and annual business plans
• Coordinates the development of operating and capital budgets
• Coordinates long range planning for the facility
• Analyzes and monitors financial statements, and reviews income and expenses relative to plans, implements corrective measures as needed, and reports status monthly
• Assures operational compliance with local, state, and federal laws
• Maintains knowledge and compliance with all lease terms and contractual obligations

Administration

• Develops and maintains a sound organizational structure
• Develops emergency and safety procedures
• Works with department heads to schedule, supervise and direct work of facility staff
• Conducts regularly scheduled staff meetings
• Attends executive meetings
• Communicates to controlling entity on a structured and timely basis

Operations

• Develops/implements general policies. Approves specific operational policies, programs, and procedures in harmony with the mission and general policies
• Monitors the performance of all daily operations, functions and services; assures high standards and total customer satisfaction
• Ensure open communication and high visibility to customers by conducting daily walk-through of facility
• Ensures accurate recording of hourly labor and timely, accurate payroll processing
• Serves as ex-officio member of appropriate committees
• Oversees the care and maintenance of all golf related facilities
• Coordinates the marketing and promotional programs to promote facility services and amenities
• Ensures the highest standards for golf services and programs, golf course and practice areas, food and beverage, recreation, entertainment, and other facility services
• Establishes and monitors compliance with all purchasing policies and procedures
• Ensures and initiates programs to provide customers with a variety of innovative functions, programs and events
• Provide resolution of escalated customer service issues

Knowledge, Skills and Traits

• Fundamental supervisory practices and principles
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
• Service and customer focused attitude
• Maintain and promote a positive professional image within the community
• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
• Class A Membership in the PGA of America required