General Manager

Cress Creek Country Club is seeking a strong and energetic leader to serve as their next General Manager.

Founded in 1963, Cress Creek Country Club has been a premier family-oriented destination in Chicago's Western Suburbs. With a wide variety of programs, services, and amenities, Cress Creek is the perfect choice for families in Naperville and surrounding communities.

Our championship golf course, designed by Ron Prichard and featuring recently renovated bunkers by Drew Rogers, is recognized by Golfweek as one of the best residential courses in Illinois.

In 2022, we unveiled a stunning renovation of our Pub and Dining facilities. Additionally, a new Tennis building is under construction, further enhancing the already impressive racket sports offerings that include four clay courts, one asphalt court, and four pickleball courts.  In addition, a committee has been formed to explore a new bar and dining area in our pool/patio space that will be presented to our membership for vote this summer.

Families enjoy our three pools, with the Cyclones Swim Team providing a fun and competitive environment. Whether it's a round of golf, dining in the newly renovated pub, competing on the courts, or lounging poolside, Cress Creek offers something for everyone.

Visit our website at www.cresscreekcc.com to learn more about membership and experience Cress Creek Country Club for yourself.

The Position:

The General Manager is responsible for the management of all aspects of the club including its activities and the relationships between the club and its members, employees, and the community. The General Manager will direct the work of all department managers, implement, and monitor the budget, monitor the quality of the club’s products and services, as well as ensure maximum member and guest satisfaction.  The General Manager will lead a dedicated team of professionals in order to effectively execute the club’s business plan and hold them accountable to meet defined operating standards and measure and achieve a high level of member satisfaction, while achieving the stated financial objectives of the club. The General Manager will work closely with the Board of Directors.

• A bachelor’s degree in Business Management, Hospitality, or another related field is preferred
• Experience managing Profit & Loss statements and managing financials to meet expectations.
• Strong Food & Beverage management experience highly desired
• Senior private club management experience required
• Experience working with and for a board of directors
• Excellent communication skills (written and verbal) and an eye for detail
• A proven track record of high customer satisfaction, accompanied by a consistently strong financial performance throughout the club
• Ability to excel in a multiple-discipline environment. Golf, tennis, swim, dining and events are all supported by the club.
• Outstanding interpersonal skills (e.g. friendly, outgoing, confident, and enthusiastically cultivating positive relationships with members, guests, daily fee players, events, and staff)

• The GM will report directly to the Board of Directors. The GM will be responsible for all staff, operations, programming, finances, facilities, and department operations including annual and monthly budgets.
• Hire, manage and develop the club’s department heads, and meet with them independently or collectively on a regular basis.
• Develop and implement strategies to meet the club’s goals and objectives. Develop and institute new as well as existing programming that will encourage continued member and family participation at the club and attract new business of all types.
• The GM will be required to operate the club in a fiscally responsible manner. This would include ensuring that the budget is adhered to and is able to present monthly financial reports to the board while effectively explaining variances when they occur. 
• Consistently ensures that the club is operated in accordance with all applicable local, state, and federal laws.
• Develop, maintain, and disseminate a fundamental management philosophy to guide all club personnel toward optimal results, employee morale and member/guest satisfaction.
• Aid in the supervision of Golf, F&B, Tennis, Pool, and Grounds Departments through Department Heads.
• Serve as the community liaison for the club. Meet with special interest groups to positively impact growth in membership, and event business.
• Develop a club marketing plan and oversee the implementation of the plan on an annual basis. This plan should include a firm grasp of email marketing and social media outlets that benefit the growth of the club.
• Consistently demonstrate high level of visibility at the appropriate times to ensure member, guest, and daily fee satisfaction, always projecting a professional appearance and demeanor.
• Work with the Board of Directors to ensure strategic initiatives are being fostered and implemented.

The Club has identified the following personal traits they believe the next General Manager will need to possess to be successful.

• The ideal candidate will have a progressive career path with a proven record of providing outstanding Club Operations at the highest possible level
• Exhibits values and integrity at the highest level
• This individual will possess high energy and enthusiasm
• Strong communication and facilitation skills, both written and verbal, with appropriate personal presence, desire, and ability to interact with members, guests, and staff
• A “Team Builder”. A person who embodies the person of ultimate coach and motivator, someone who brings out the very best in those around him or her by setting clear goals and expectations, providing consistent feedback and support, and who is respectful and professional in all interpersonal dealings
• A confident, diplomatic, and competent person who recognizes the importance of accountability and possesses the strength to make decisions. Knowledgeable in “best practices” at other top performing private clubs around the country
• Capable of managing budgets and financial forecasting with an understanding of all the facilities operation’s fiscal dynamics
• A personable individual with a sense of humor and style that is appropriate with the culture and expectations of a friendly, fun, and supportive membership/team of associates
• Work independently, be a self-starter and problem solver

• Medical
• Dental
• 401k
• Paid Vacation
• Dues-free club use by family