General Manager

Property Description:

Swenson Park Golf Course is a well-loved golf facility in Stockton, California, known for its picturesque layout and welcoming atmosphere. Opened in 1952, the course has become a cornerstone of the local community, offering both an 18-hole championship course and a 9-hole par-3 course that cater to players of all skill levels. Designed by the acclaimed architect Jack Fleming, the course features towering oak trees, lush fairways, and strategic bunkers, providing both beauty and challenge for golf enthusiasts. Its convenient location and affordable pricing make it a popular destination for residents and visitors alike.

In addition to its golf offerings, Swenson Park boasts excellent practice facilities, including a driving range, putting greens, and a short-game area, making it an ideal spot for honing skills. The course is also home to a full-service pro shop and The Fox Den Cafe, where players can relax and enjoy refreshments after a round. Known for its family-friendly environment and community events, Swenson Park Golf Course is more than just a golf destination—it’s a gathering place that fosters connections and celebrates the love of the game.

Position Summary:

Manages and directs the overall operational and fiscal performance of the facility in compliance and in accord with Company policies and procedures.  Develops and implements fiscal, operational, and business development plans and strategies. Establishes and administers operational standards and quality performance guidelines for all system operating functions and staff.

Education/Qualifications/Certifications:

• PGA Class A Member strongly preferred.
• College degree preferred.
• 5 years applicable functional, supervisory and/or management experience, Hospitality/F&B industry experience required.
• Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Essential Duties and Responsibilities:

• Direct, coordinate and monitor the development of the facility’s annual business plan and operating/capital budgets. Make necessary adjustments and approve the final version for submission to senior management.
• Monitor and evaluate financial performance relative to budget goals and objectives.  Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
• Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards. Develop and initiate action plans to achieve appropriate adjustments.
• Review and approve financial expenditures and transactions related to operations, services, and facilities/equipment within and according to established guidelines and procedures. 
• Manage the proper communication of system activities to help ensure coordination of activities between departments. Communicate clearly, tactfully, and persuasively with employees and customers as applicable. Interface directly with department management when appropriate.
• Provide appropriate leadership in accord with Company culture and mission statement to promote positive employee morale and performance quality.  
• Provide direction, supervision, and guidance to subordinate management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures.
• Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc. to ensure compliance with Company human resources policies and procedures.
• Assess the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving increased customer service excellence. 
• Develop and maintain positive relationships with clients, municipal officials, and community organizations.
• Maintain knowledge of current and projected industry developments through continuous attention to golf and hospitality industry periodicals and participation in relevant trade associations and organizations.
• Assure the efficient and timely submission of all required operational, financial, budgetary and related reports.

• Assist with the recruitment, hiring, supervision, and evaluation of food and beverage and golf operations employees, creating an environment for success.
• Conduct orientation and training program for all restaurant and golf course staff.
• Assist in implementing all company initiatives including TrueService, Green to a Tee, and Safety National.
• Demonstrate continuous effort to improve operations, decrease turnaround time, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Hire, train, schedule and manage all employees in a positive, uplifting and gracious manner always leading by example.
• Own all systems and checklists to ensure compliance of organizational, cleanliness and sanitation standards.
• Perform other duties as appropriate.