Golf Operations & Hospitality Associate

Rick Jacobson designed 18-hole daily fee/resort facility located in Burlington, IA. Ranked as Iowa’s #1 Public Place to Play by Golfweek since 2018. Spirit Hollow Golf has the ability to house up to 32 guests in our 8 LODGE rooms and 2 CABINS.– This portion for the PGA Job Board Only

Spirt Hollow is looking for a Golf Operations Assistant to provide Pure Golf and Warm Hospitality to all of its guests. Golf Operations Assistant Golf Professional at Spirit Hollow assists the Head Golf Professional and Director of Hospitality in the management of day-to-day operations of the facility. The position is responsible for the supervision and management of the golf operation and housekeeping staff in the absence of the Head Golf Professional or Director of Hospitality. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers.

Specific Responsibilities; but not limited to:

• Assist with golfer check-in and fee collection; control and manage play
• Assist with Stay & Play operations
• Assist with all opening and closing procedures
• Assist with management of staff to ensure the highest quality of customer service is achieved
• Assist in managing golf cart operation and practice facility
• Assist in inventory control of hard goods, soft goods and special orders including: ordering procedures, receiving procedures, inputting into point of sale, pricing procedures, display and sales
• Assist with the administration of applicable staff via recordkeeping, work schedules, etc in accordance with facility HR department policies

Knowledge, Skills & Traits:

• Fundamental knowledge of the game of golf, rules of golf and golf facility operations
• Private Club or High End Resort Experience preferred but not required
• Fundamental supervisory practices and principles
• Conduct oneself in a professional manner and maintain a professional and positive image at all times
• Act as a role model for all associates by demonstrating the behavior and work ethic expected of all associates Strong organizational, planning and prioritization skills
• Experienced computer user including; Microsoft Word, Excel, Publisher, e-mail, internet and league software
• Self-motivated with desire to promote and market
• Service and customer focused attitude
• Experience in written and oral business communications
• Remain up-to-date on customer relationship management tactics and strategies
• This job may require long periods of standing or sitting, some bending or twisting and the ability to lift 50 pounds or more at different times