First Assistant Golf Professional/Retail Manager

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life in 2023 and is seeking individuals that want the challenge of building this exciting resort experience.  

• College degree and/or equivalent work experience preferred
• Minimum of 3 years of experience in golf operations and/or retail management
• PGA Member or Associate preferred
• Experience using electronic tee sheets
• Proficient with Microsoft Office and Google software offerings
• Attention to detail is a must
• Excellent communication and interpersonal skills
• Must be highly organized and able to perform multiple tasks in a fast-paced work environment
• Outstanding mathematical capabilities
• Problem solving and critical thinking
• Inspired to always represent Evermore brand values and standards inside and outside the boundaries of the resort and in our community.
• Sees the extra mile as their starting point in each and every interaction.
• Ability to foster relationships with teammates, potential clients, resort guests and community leaders.
• Comfortable with starting and maintaining conversations with guests and teammates.
• Maintain the resort’s integrity and prestige by complying with all golf, sales and operational standards, policies, procedures, manuals, memos and given instructions.

• The 1st Assistant will play a vital role in creating a positive work environment where Team Members are involved, enthusiastic and dedicated to delivering an amazing experience for our guests at Evermore.
• Responsible for continually developing and implementing all service standards through proper hiring and training of the golf ops Team Members.
• Responsible for learning the tee sheet and POS systems for both the golf shop and boathouse stores. Able to update rates, pricing and navigate the back-of-house components in each.
• Conduct product knowledge courses for the retail Team Members as well as monthly sales contests.
• Work closely with all other administrative and operational departments to ensure flawless execution and communication.
• Order supplies in conjunction with the golf operations budget.
• Make recommendations for hiring and manage the training/supervision of all inside staff for the golf shop and boathouse retail areas.
• Create weekly schedules for the golf shop and boathouse team.
• Respond to any guests’ communications within 24 hours of receipt.
• Assist with month end inventory as needed.
• Manage, train and motivate the retail teams to consistently provide outstanding customer service.
• Administers and enforces all rules and regulations, policies and procedures as required by the company related to applicable team positions.
• Assist Director of Golf/Head Professional with tracking of expenses and revenues.
• Approve and oversee Team Members timesheet, PTO and missed punches for payroll accuracy.
• Work hand-in-hand with the Director of Golf, Golf Service Manager, Golf Sales Manager, Director of Golf & Sports Sales and the Golf Operations team to ensure the highest quality experience for our guests at the resort.
• Create and maintain mutually beneficial relationships with the Conrad Orlando and Hyatt Regency Grand Cypress teams.
• All other duties as requested.